B2B AUTOMATION

Shopware B2B Zero-Touch Order Fulfillment

How we built supplier routing logic that checks stock across multiple warehouses and automatically routes orders to the right supplier.

The Challenge

A B2B distributor was struggling with a manual, error-prone dropshipping workflow. Their operations team was drowning in repetitive data entry, manually forwarding orders from Shopware to multiple suppliers via email and phone.

  • 3-4 hours daily spent manually transferring orders between systems
  • 12% error rate on order data entry (wrong SKUs, addresses, quantities)
  • Shipping delays due to manual fulfillment bottlenecks
  • No real-time tracking visibility for customers

The client's business was scaling, but their operations couldn't keep pace. Errors were damaging customer relationships, and labor costs were eating into margins.

Our Solution

We built a multi-supplier routing system that automatically checks stock across suppliers and routes orders to the right warehouse, plus a custom supplier portal for inventory management with bulk CSV import.

Supplier Routing Logic

The core technical challenge was automating supplier selection. When an order comes in, the system:

1

Stock Checking

Queries each supplier's inventory database to check real-time stock levels for ordered SKUs

2

Priority-Based Selection

If multiple suppliers have stock, selects based on configurable rules (shipping zone proximity, cost, fulfillment speed)

3

Order Splitting

For multi-item orders, splits order across suppliers if no single supplier holds full inventory

4

Email Notification

Sends formatted order confirmation emails to selected suppliers with fulfillment details (no API integration required)

Data Validation

Automated checks for address formatting, SKU verification, and inventory availability before order processing

Custom Supplier Portal

Dedicated portal for inventory management with bulk CSV import, order viewing, and shipment tracking updates

Results

0%
Manual Processing
100% automated
99.8%
Accuracy Rate
from 88%
4h
Time Saved Daily
per operations staff
  • Average fulfillment time reduced from 48 hours to 12 hours
  • Operations team redirected to higher-value activities (customer service, business development)
  • 92% customer satisfaction rating for shipping speed and accuracy
  • System processes 100+ orders daily with zero manual intervention

Technical Stack

Shopware 6.6 PHP 8.2 Custom Supplier Portal Vue.js (Portal UI) Real-time Notifications Dropshipping Automation

Need a Custom Dropshipping Solution?

We build custom supplier portals and automation systems that eliminate manual dropshipping workflows. Let's discuss your requirements.

Talk to an Engineer

Case study by

Share: